Exercise

Use the following words to complete the sentences.

Turnover, employs, market share, located, products, subsidiary, competitors, outlets

1.      The headquarters of Pizza Hut is ___________ in London.

2.      Their range of _________includes pizza, pasta, salads, and desserts.

3.      The company _______16.000 people.

4.      Pizza Hut ______________is over $300m.

5.      Their main _________are Pizza Express and Ask.

6.      They have _________in most large towns in Britain.

7.      Pizza Hut is a  ______ of Tricon Global Restaurants.

8.      Their __________at the moment 6%.

Explaining new vocabulary

Turnover – the amount of business done, workers hired, articles sold in a particular period.

For example: a turnover of $5.000 a week

Employ- to give someone a job. For example: We employ her as a designer.

Market - 1. a building or open place where people meet to buy and sell goods

                  2. to offer something for sale and try to encourage people to buy it. 

Locate- to find the position of something.

              To be placed in a certain position. For example: The house is located next to the

               river.

Product – something that is produced or made somewhere.

Subsidiary – a company which is a part of a larger company.

Competitors – e person, team or firm competing with another or others. For example: There were 10 competitors in the race. 

Outlets – a shop/store or an organization that sells goods made by a particular company or of a particular type: For example: The company has 34 retail outlets in this state alone.

Listen to the pretention and fill in the gaps.

Much or many

Complete the questions below, using much or many.

1. How ____bottles of perfume can you take into Japan?

2. How ___beer can you import into Bahrain?

3. How ____duty-free gifts of souvenirs can you take into Argentina?

4. How ____butter can you import into Andorra?

5. How ____fishing rods can you take with you to Iceland?

6. How ___potatoes can you take into Great Britain?

7. How ____jewelry can you carry with you into Algeria?

8. How ___wine can you import into France?

Some, any or a/an

Complete the spaces with some, any or a.

1. I am sorry, but we don’t have __rooms free tonight.
2. Do you have ___information about trains to Stockholm?
3. I have ___good news- our sales are up by 20% this month.
4. I have ____suitcase here, and ___other luggage in the taxi.
5. I haven’t got ___money. When do the banks open?
6. Do you have ___bottle of 1996 Chateau Margaux?
7. We don’t have ___milk for our coffee. Is there __shop  open near here?
8. I want to buy ____souvenir before I go home.

BOOKING A ROOM

-          Royal Princess Hotel. Good morning.

-          Could morning. Could I reserve a room for next week, for three nights, from Monday the first of November?

-          Certainly sir, Three nights from Monday the first, you stay?

-          Yes, that is right.

-          Single or double room sir?

-          Single please?

-          Ok, let me check. Yes, we have a room free. May I have your name, please?

-          It’s Gervais. That is G-E-R-V-A-I-S

-          Sorry, that’s Ger……

-          VAIS but the reservation is in the name of my company, Cambridge Management Consulting. That is CMC.

-          Ok, I’ve got that. Can you confirm your reservation in writing, please, sir?

-          I am afraid. I am not in my office today. Can I fax you tomorrow?

-          Yes, of course. That is fine.

-          Could you tell me your fax number?

-          Yes, it is 87655467

-          Ok, thanks. Goodbye

-          Goodbye 

Complete the information about the caller:

NAME: _______________________

COMPANY: ___________________

TYPE OF ROOM: _______________

DATE OF ARRIVAL:____________

DATE OF DEPARTURE: _________

CONFIRMATION BY: ___________

POLITE REQUESTS

1.   If you want to ask to do something, use the followings:

Excuse me …..(to get someone’s attention)	May	I	have a room for two nights?
	Could		open the window?
	Would		use the credit card?
	Can (less formal)		have my receipt?
Certainly, sir                                                     Yes, of course                                                     I am sorry

2.   If you want another person to do something, use the followings: 

Excuse me …..(to get someone’s attention)	Could	you	Confirm this in writing?
	Would		Give me your credit card?
	Can (less formal)		sign here?
Certainly, sir                                                     Yes, of course                                                     I am sorry