Reservation

As you know, a receptionist works in one of the “front offices” by the front hall or lobby of a hotel. Usually, all members of staff who work in these offices have direct personal or telephone contact with the guests.
In a large hotel, the receptionist welcomes and registers the guests. What about in a small hotel? Here the work of the receptionist may also include the job of advance reservations clerk, enquiry clerk, and book-keeper. The advance reservations clerk deals with reservation enquires, of course, and with the booking and allocation of accommodation. A hotel receives reservation requests in different ways. For example, telephone booking are the most common in many hotels. This is because these bookings are quick and it is possible to get full information from the customer. Hotel often ask people who make reservations by telephone to confirm their bookings in writing.

ANSWER THE QUESTIONS
1. In what way is the work of a receptionist different in a large hotel and a small hotel?
2. Who does the allocation of the hotel bedrooms?
3. Write down six ways that a hotel receives bookings. Which of these do you think is the least important?
4. What the most common is to receive the reservation request in many countries?
5. How to confirm the guest’s booking?

Read the telex reservation and replay it.

15290 REGENT DK
57488 ABLE G
14/02/2010
TO: ADVANCE RESERVATIONS, HOTEL REGENT, AND COPENHAGEN
FROM: MICKAEL THOMAS, SALES DIVISION, UNIVERSAL PRODUCTS, YORK

PLEASE RESERVE A SINGLE ROOM WITH BATH FROM THE EVENING OF FEBRUARY 20TH TO FEBRUARY 27TH 2010. A QUIET ROOM ON A LOWER FLOOR AWAY FROM THE STREET IS PREPARED. PLEASE CONFIRM AS SOON AS POSSIBLE AND INFORM ME IF A DEPOSIT IS REQUIRED.

57488 ABLE G
15290 REGENT DK

A telex reservation

Try to understand the meaning of any new words or expressions while you are reading the passage. After that, look for new words and expressions.
A telex reservation
In many countries, reservations by telegram are less important than telex reservations. Why is this? Because the telex is fast and the confirmation is made immediately.
Perhaps you have seen that a number of hotels now have computer terminals. These hotels can link their reservation system with other hotels in their group, with airline seat reservation systems and with terminals in the offices of important travel agents.
If a hotel is able to accept a booking, the reservations clerk normally completes reservations form and enters the information in a reservation diary.

Insurance

Insurance
To insure, insurance, underinsurance, reinsurance, insurer, the insured, risk, probability, to protect, protection, catastrophic, part, insurance, premium, claim, insurance compensation, insurance policy, insurance cover, lass
Rick is the chance of loss, the degree of probability of loss, and the amount of possible loss.
To protect themselves from catastrophic losses, business turn to insurance, companies, that promises to pay for all or part of a loss.
A premium is the cost of the policy coverage to the insured or the fee charged by the insurance company.
There are different types of insurance against burglary, insurance against loss of damage, insurance
of buildings, accident insurance, disability insurance, fire insurance, health insurance, life insurance, loan insurance, marriage insurance, retirement insurance, social insurance, unemployment insurance, and so on.