Telephone language

IDENTIFYING THE CALLER

-          Who is calling, please?

-          This is Monique Dumont

-          Is that David?

-          Yes, speaking.

GIVING A REASON FOR THE CALL
      -      I am calling about my visit.

-          It is about your trip next week

ASKING THE CALLER TO WAIT

-          Hold one a moment, please

-          One moment, please

GIVING REASONS FOR ABSENCE

-          I am afraid he’s in a meeting/at lunch/on holiday

LEAVING A MESSAGE

-          Can I take a message?

-          Could you ask him/her to call me back?

-          Could you tell him/her that

-          I’ll give him/her the message.

CLOSING

-          Thank you for your help.

-          Thank you for your calling