BOOKING A ROOM

-          Royal Princess Hotel. Good morning.

-          Could morning. Could I reserve a room for next week, for three nights, from Monday the first of November?

-          Certainly sir, Three nights from Monday the first, you stay?

-          Yes, that is right.

-          Single or double room sir?

-          Single please?

-          Ok, let me check. Yes, we have a room free. May I have your name, please?

-          It’s Gervais. That is G-E-R-V-A-I-S

-          Sorry, that’s Ger……

-          VAIS but the reservation is in the name of my company, Cambridge Management Consulting. That is CMC.

-          Ok, I’ve got that. Can you confirm your reservation in writing, please, sir?

-          I am afraid. I am not in my office today. Can I fax you tomorrow?

-          Yes, of course. That is fine.

-          Could you tell me your fax number?

-          Yes, it is 87655467

-          Ok, thanks. Goodbye

-          Goodbye 

Complete the information about the caller:

NAME: _______________________

COMPANY: ___________________

TYPE OF ROOM: _______________

DATE OF ARRIVAL:____________

DATE OF DEPARTURE: _________

CONFIRMATION BY: ___________