Communication is the exchange of information between two or more parties. Today’s successful businessperson know his or her business and recognizes the importance of communication to the further success of that business.
You will realize that much of the success and personal satisfaction comes from pleasant relationships with others. You make an impression with others during the brief period of introductions, and perhaps that impression will last for some time. However, you must continue to practice interpersonal communications etiquette daily if you want to have a stable and happy relationship.
The most helpful communications attitude is sincere interest in other people and their problems and ideas. Learn to listen as to talk. Look at people directly as they speak. Pay attentions to what they are saying and do not let your mind roam around the room or office.
Getting along with people usually depends on saying the right word at the right time to the right person. The choice of words and the tone of voice are important. Only the right words will get the right response. The ability to choose your words will be helpful in your work, it will be valuable in all your personal relationships.
Exercises:
1. Answer the questions
1. What is the communication?
2. What is the importance of communication?
3. When do you start making an impression with others?
4. What do you have to have a stable relationship?
5. How do you have sincere interest in other people?
6. Why do you need to be able to choose the right words?
7. Is tone of voice important in relationships?
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