Reservation

As you know, a receptionist works in one of the “front offices” by the front hall or lobby of a hotel. Usually, all members of staff who work in these offices have direct personal or telephone contact with the guests.
In a large hotel, the receptionist welcomes and registers the guests. What about in a small hotel? Here the work of the receptionist may also include the job of advance reservations clerk, enquiry clerk, and book-keeper. The advance reservations clerk deals with reservation enquires, of course, and with the booking and allocation of accommodation. A hotel receives reservation requests in different ways. For example, telephone booking are the most common in many hotels. This is because these bookings are quick and it is possible to get full information from the customer. Hotel often ask people who make reservations by telephone to confirm their bookings in writing.

ANSWER THE QUESTIONS
1. In what way is the work of a receptionist different in a large hotel and a small hotel?
2. Who does the allocation of the hotel bedrooms?
3. Write down six ways that a hotel receives bookings. Which of these do you think is the least important?
4. What the most common is to receive the reservation request in many countries?
5. How to confirm the guest’s booking?